3123 Nutrisystem Consumer Reviews and Complaints
I know there is plenty of fine print in contracts that should be read. Wait times when phoning are awful. Thank you for the kind words and keep up the awesome work! At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. I am still losing around 3 to 4 lbs a week which might be a little atypical but I'm not complaining. All of the food does taste very good.
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I called over seven times during the next 30 days and they were not cooperative or helpful at all. I got transferred around many times, and never had any help at all.
I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved.
Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!
We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future.
We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks.
Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth.
We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order.
Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.
In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase.
They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center.
It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat.
Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience.
I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback.
He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay.
After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good.
The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much.
We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order.
I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.
If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence.
It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week.
I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason.
We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.
Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. Rebecca has also done Pilates for about eight years to keep her looking good naked. Sandra Bullock eats what she wants but tries to stay away from junk food until the weekend.
It's nice that these celebrities exercise as it's good for their overall wellness and fitness. But this article asked how they lost weight. And there is not a single shred of evidence that can show that exercise is good for weight loss though its the single greatest thing for health even more than weight loss.
We have to separate weight loss and exercise. Hi m a bit worried as I lost 15 kg but didn't loose any inches. I look da same as before. My weight wz kg n now it is Hi Adrian, I'm running a marathon, but found that I'm gaining weight.
I'm 5'5 and weigh pds. My ideal weight is I run about 5 times a week for about an hour to two hours. Muscles are heavier than fat, it is normal that you are gaining weight.
Unless you eat fatty foods and see your belly getting Jelly A scale wont always tell you whats happening with your body. If for example you gained a grams of muscle but lost grams of fat this would transalte as an increase of weight according to your scales.
The simple fact is adding muscle mass means you wil hurn more calories simply because even a muscle at rest will require more calories to exist than stored body fat does. Each sex male and female can only gain muscle mass according to the biochemical and endocrine stasis our individual gender allows.
Women simply wont grow a mans muscle mass without first acquiring his endocrine profile, just as a man cannot develop female characteristics without a deviation of masculine endocrine ratio to feminine. Just read an article at tltopmarkets. I read online that you can loose up to pounds in 5 days by drinking like a gallon or 2 gallons of water a day, no salt, sugar or starches and to use the sauna. Today was my first day but I could only drink 9 bottles of water. And had 3 tiny meals. Is it healthy and do you think it'll work for me considering I'm 14??
I really wanna loose up to 20 pounds. I weigh at right now and feel embarrassed to even take my coat off during school. I know you posted this quite some time ago I am a registered nurse and can tell you even water, healthy as it is, is dangerous when taken in in excess.
This is something called water toxicity and can cause th electrolytes potassium, sodium, calcium, etc. In your blood stream to become diluted which is dangerous. Low levels of these electrolyles can cause potentially fatal heart problems, muscle spasms, and other problems that can be very dangerous very quickly. I understand the frustration of being overweight. My daughter who is now almost 21 has been struggling with her weight since about age There are programs out there for teens.
You health isn't worth doing some crazy diet. Start with your doctor. I am 5'5 and my weight is 82kg. I've lost 9kg so far. But recently, i found it hard to burn my fat. I gained muscles but my fat seems doesn't reduced. And yes, been drinking at least 3 liters of water and exercise too elliptical and tread mill total time 1hr.
I ate between - calories per day. Why is this happening and what should i do? I need to lose weight within 2 months as I am getting married by September!!! I have currently been following your permenant weight loss plan since January eat mainly weight loss foods.
I went from calories a day to because I didn't feel well enough to work out. I do cardio per week elliptical and tread mill total time 1hr and I do weight training times per week. The problem is that I have gained weight. Not lost ANY inches. My shirts feel looser, pants tighter like I need a bigger size. Admittedly my body "looks" better, but I really want to loose weight.
Can you please offer some guidance on this? I'm about ready to give up. For weight training I do minute sessions at the anytime fitness. I use the do reps x 2, which include chest press, shoulder press, pulldown, overhead presses I use other machines there but I can not recall the names.
I do more upper body strength training because that is the first place I gain weight, and my lower body has always been more naturally toned. Once a week I do lower body training, but I can't recall the names of those machines.
I began incorporating the strength training in January. I had never done it before and what I know now comes from the net. I figure maybe I was doing something wrong.
My body does look better, and it looks good, its just not the results I was hoping for after six months of dedication and not missing a beat. Am I on the right path. Thanks for your response. I want to lose weight I just don't know how I should do it I had a baby 1 year ago and I let my self go I'm in need of help all I want is to feel better for myself and family and to have more energy for my 1 year old baby.
Use any 1 of the permanent weight loss plans here. I am over weight and I am in 12 grade how can I loose it fast and quick because I have a dance coming up and I want to look Good for a boy.
I have the same problem! My height is about 5'4" and weight about Can you please tell me if its possible to keep the weight off after losing it quickly? Iv'e been on a low carb diet and lost 1 kg every 2 days, and want to maintain my weight loss after i reach my target weight.
Iv'e been on a "low carb grapefruit diet" Iv'e been losing 1 every 2 days, but I'm scared to pile it all back on, can you pleaseeee tell me a way, to keep my weight off after I have reached my goal weight? I would greatlyyy appreciate your advice, Iv'e been very disciplined and the weight loss id great but super scared to gain it back! Is there any way I can make the ingredients in nacho bell grande less in calories?
What kind of meat could I use for tacos to make it lower in calories? I asked because tacos are very versatile since they include chicken or steak. I know nacho bell grande and tacos are so close. Hi adrian, I am bhumi from india, working woman 29, having weight 85 kg and height 5'4. Adrian my tummy fat and thigh fat is too much. I want to reduce till my previous weight of 51 kg. How can i go about this?
My name is Kasee. These are great inspiration stories. I am really wanting to lose weight because now I am so insecure and have very low self esteem. I am 14, 5'6', and lbs. Any weight loss tips or advice is greatly apreciated. I am overweight and just found I'm pregnant.
I would like to be fit and healthy throughout this pregnancy. I'm 5"5 and weight lbs. Can I eat healthy fruits, veggies, and lean protein and moderate exercise to lose weight safely? I ate very unhealthy and was inactive prior to becoming pregnant.
I'm not an expert on pregnancy and weight loss safety. I love the site. I had a question tho. If I choose to burn cals per day is that a safe way to lose weight or will I be going too low on calories with the to start off plus the burned per day? Hi I'm Jessica I'm trying to lose the weight but i don't know what to do or if I'm doing to wrong I'm 15, height 5'0, and weight pounds. Don't get discouraged, you will lose the weight if you work hard.
I have lost 30 LBs by eating 6 small meals a day and working out for 4 times weekly doing 45 minutes of various cardio mainly the ellipical or treadmill followed by 30 minutes of circuit weight training.